36ok's Privacy Policy

01 What Information We Collect

When you register and use services on 36ok, we may collect the following types of information:

a. Identity Information

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number
• Username and account password (stored in encrypted form)
• Residential address

b. Financial Information

• bKash, Nagad, Rocket, or Upay number — for processing transactions
• Bank account details (where applicable)
• Deposit and withdrawal history

c. Usage Information

• Betting and gameplay history, wager amounts, and results
• Login time, device type, IP address, and browser information
• How long each page on the site was viewed (session data)

d. Communication Information

• Live chat messages and email correspondence
• Complaints, appeals, and customer service records

02 How Information Is Used

Collected information is used for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals — including a minimum deposit of ৳200 and minimum withdrawal of ৳1,000
• Applying bonuses, cashback, and VIP rewards
• Preventing fraud, money laundering, and other illegal activities
• Verifying age of 21+ and ensuring responsible gaming compliance
• Customer support — 24/7 live chat in Bengali
• Monitoring and improving platform performance
• Meeting legal obligations where applicable

36ok never sells your personal information to third parties and does not use it for advertising without authorization.

03 Cookies and Tracking Technology

The 36ok website uses cookies and similar technologies that store small data files in your browser.

a. Essential Cookies

Essential for login status, session security, and basic site functionality. These cannot be disabled.

b. Functional Cookies

Help remember your language preference, betting history, and personal settings.

c. Analytical Cookies

Used to analyze site traffic patterns and user behavior, which helps improve the quality of the platform. These cookies can be disabled from browser settings.

04 Information Sharing and Disclosure

36ok does not sell your personal information. Information may be shared with third parties only in the following limited circumstances:

a. Service Partners

Payment gateways (bKash, Nagad, Rocket, Upay, banks), technology providers, and game software providers may receive only the information necessary to provide their services. They may not use this information for their own purposes.

b. Legal Obligations

Information may be disclosed under court orders, lawful requests from law enforcement agencies, or applicable law.

c. Fraud Prevention

Limited information may be shared with security partners to detect and prevent money laundering, fraud, or other illegal activities.

d. Business Changes

In the event of a merger, acquisition, or similar transaction, user information may be transferred. You will be notified in advance in such cases.

05 Data Security Measures

36ok applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transmission on the site is encrypted via HTTPS.
• Password Hashing: Passwords are never stored directly — only as strong cryptographic hashes.
• Access Controls: Only authorized staff can view user information within the necessary limits.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Data Backups: Information is regularly backed up to prevent loss in the event of a system failure.

06 Data Retention Period

36ok retains your information for as long as:

• Your account remains active and you continue to use the service
• It is necessary for legal, accounting, or dispute resolution purposes
• It is needed to meet fraud prevention and responsible gaming obligations

After an account is closed, some information may be retained for a specified period in accordance with legal requirements. Once that period ends, the information is securely deleted or anonymized.

07 Your Rights and Controls

You have the following rights over your personal information:

a. Right to Access Information

You may ask at any time what information we hold about you. Upon request, we will provide a summary.

b. Right to Correction

If your information is incorrect or incomplete, you may request a correction. Basic account details can also be updated directly from the profile page.

c. Right to Deletion

In certain circumstances you may request that your information be deleted. However, complete deletion may not be possible if there are legal obligations or legitimate interests involved.

d. Right to Object to Processing

You may object to the processing of your information for marketing purposes. This objection will be respected and you will be removed from marketing communications.

e. Data Portability

Where applicable, your information may be provided in a readable format.

08 Protection of Minors

36ok is a platform for users aged 21 and above only. We do not knowingly collect or process information from any person under the age of 21.

Age verification is mandatory at registration. If we learn that someone under the age of 21 has created an account, that account and all associated information will be immediately closed and deleted.

If you believe a minor has opened an account on our platform, please notify us at [email protected].

09 Third-Party Links and Services

The 36ok website may at times have connections to third-party service providers (such as payment gateways). These external services have their own privacy policies, over which we have no control.

When transacting via bKash, Nagad, Rocket, or Upay, that platform's policy will also apply. We encourage you to read the privacy policies of these services.

10 Policy Changes and Updates

36ok reserves the right to amend this privacy policy at any time. If any significant changes are made:

• The "Last Updated" date at the top of the page will change
• A notification will be sent to your registered email for important changes
• Continued use of the platform after changes will be considered as consent to the updated policy

We advise you to visit this page regularly and stay familiar with the latest policy.

11 Contact Us

For questions, complaints, or any request regarding your information related to this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 — support available in Bengali

We take all privacy-related requests seriously and commit to responding within a reasonable time. If a privacy concern is not resolved, you have the right to appeal to the relevant authority.